Privacy policy

At Jayva Global, your privacy is very important to us. We will always treat your personal information with respect. We will constantly try to meet the highest standards when collecting, storing and processing personal information. This privacy policy explains what personal information we collect from you and how we use it, in line with current data protection legislation, namely General Data Protection Regulation 2016, Data Protection Act 2018 and Privacy and Electronic Communications Regulations 2003 in the UK, and Federal Trade Commission Act 1914 along with any other relevant state-level legislation in the US .

VISITORS TO OUR WEBSITE

Use of cookies

When you visit the https://www.jayvaglobal.com domain, we use a third-party service called Google Analytics to monitor web visitor activity and identify usage patterns. We use this information to gain insights into the best and worst performing areas of our website in order to introduce improvements and make the user experience better for you.

We perform this monitoring by placing cookies on your machine which collect data on pages visited, length of time spent on each page, links clicked, operating system, device type and other interactions. This is statistical data about your browsing actions and does not identify any named individual. However, you can activate your ‘Do Not Track’ settings to opt out of this use of cookies. These settings are available in the ‘Tools’ or ‘Settings’ area of your web browser.

To read Google’s privacy policy, please visit https://policies.google.com/privacy.

Links to other websites

This privacy notice does not cover links from our website to other sites. We encourage you to read the privacy notices on any other websites you visit.

SUBSCRIBERS OF OUR COMMUNICATIONS

As an existing or previous Jayva Global client, we use your personal information to send Christmas cards. We also submit occasional emails about additional consultancy and training services you may benefit from, case studies demonstrating how law firms have undergone transformation resulting from our support, and hot topics and current developments affecting your sector.

Because of the casual and informative nature of our communications, we operate on the basis of legitimate interests. This means you don’t need to actively consent to receiving our news but you always have a choice. You can opt out by simply emailing us to request removal from our mailing list at info@jayvaglobal.com.

You can also update your personal information and communication preferences when they change. Again, just email us asking to review the data we hold on you using the same email address above.

PEOPLE WHO CALL OR EMAIL US

When you call the Jayva Global team, we only log your personal information or add your name to our subscribers list if you ask us to do so. When you email Jayva, we monitor content, including file attachments, for viruses or malicious software. Again, we only log your personal information or add your name to our subscribers list if you ask us to do so. None of this information will be shared with any other companies.

PEOPLE USING OUR SERVICES

Jayva Global offers a wide range of consultancy and training support in order to help law firms work more efficiently, be it by implementing new software or bringing together people, processes, technology and data. Our services can be instructed on an ad hoc, ongoing or fixed term basis.

To deliver our services, we hold contact and account data on end users. This data is collated, stored and managed by our Global Chief Executive Officer Nicola Moore-Miller, Global Systems Administrator Alison Brown, Director of Global Operations Matthew Dagle and Head of Global Client Success Robert Bailey. Selected data is only shared with other Jayva employees as projects demand.

Data is stored in various systems including Outlook, LEAP, Moneypenny, Zoom, OneDrive, Teams, HappyFox, QuickBooks Online and Xero, all of which are subject to robust cybersecurity measures such as restricted access, permission levels, encryption, firewalls and anti-virus protection. We also hold limited printed records in locked filing cabinets at our Gosforth regional office in the UK and in Boston, Massachusetts in the US. The custodians of the keys are Alison Brown and Matthew Dagle respectively.

We operate a clean desk policy to ensure sensitive and confidential data is kept safe. Security awareness training is given to new staff during induction and we have a range of HR policies which ensure all of our employees fully comply with data protection requirements. These policies comprise a data protection policy, employee privacy notice, subject access request policy, and updated handbook and contracts of employment.

When you use our services, you can cancel your service agreement at any time and you are given an easy way of doing this.

WHAT’S OUR LEGAL BASIS FOR PROCESSING YOUR DATA?

As detailed in the ‘Subscribers of our communications’ section above, we believe we have a legitimate business need to store and process your personal information for some marketing purposes, whether you’re a client (on the basis that we can continue our professional relationship) or a prospective client (on the basis that we provide useful consultancy and training-related insights). As such, we’re operating under the legitimate interests lawful ground for processing. You always have a choice, though, and can opt out and update your personal information whenever your circumstances or preferences change.

In the UK, our data protection supervisory authority is the Information Commissioner’s Office (ICO). Read the ICO’s clarification on legitimate interests processing here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/lawful-basis-for-processing/legitimate-interests.

In the US, there is no single national authority, although the Federal Trade Commission (FTC) has jurisdiction over a wide range of commercial entities. Read about the FTC at https://www.ftc.gov/.

YOUR RIGHTS

As a data subject, you have certain rights as an individual which you can exercise in relation to the personal information we hold on you. These include the right to rectification and right to object, both of which we’ve already mentioned in the sections above.

There are other rights too such as the right of access, right to data portability and more. Read the ICO’s clarification on individual rights here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights.

Should you wish to make a complaint about the way we process your personal information in the UK, you can contact the ICO here: https://ico.org.uk/concerns. To report an anti-trust violation in the US, you can visit https://www.ftc.gov/faq/competition/report-antitrust-violation.

HOW TO CONTACT US

Our joint data controllers in the UK are Nicola Moore-Miller (Global Chief Executive Officer) and Alison Brown (Global Systems Administrator) who are based at our regional office in Cumbria. Contact us using the following head office details for Manchester:-

Post: Jayva Global, Suite 411, 82 King Street, Manchester, M2 4WQ, United Kingdom

Phone: +44 (0)333 20 20 995

Email: info@jayvaglobal.com

Our joint data controllers in the US are Matthew Dagle (Director of Global Operations) and Robert Bailey (Head of Global Client Success) who are based at our regional office in Boston, Massachusetts. Contact us using the following head office details for Boston:-

Mail: 101 Arch Street, 8th Floor, Boston, MA 02110, United States

Phone: +1 888 563 9342